Chip Card Best Practices

Posted on: February 24th, 2015 by Le Ann Langston   No Comments

Verity is committed to your safety and security.  It is a regular occurrence to turn the news on and see information about companies information being breached. Unfortunately, that seems to be a sign of the times. As someone who works with credit and debit cards I am expecting fraud attempts to increase this year.  Why…

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Conversation Killers and Dolphins

Posted on: February 24th, 2015 by Arden Clise   No Comments

“We don’t talk about that.” “Your problem is you…” “You better get this done now.” Have you ever heard statements like these in the workplace? These kinds of phrases are called conversation killers. They make people wrong and they don’t allow for a dialogue. It’s hard to have a productive, happy relationship with someone when…

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Arden Clise

Arden Clise, President of Clise Etiquette, is a business etiquette consultant and columnist for the Puget Sound Business Journal. She specializes in business etiquette, customer service, social media etiquette, communication styles and executive presence consulting and coaching. Learn more about Clise Etiquette at, or read more from Arden at

Cards and Payments

Posted on: February 19th, 2015 by Le Ann Langston   No Comments

It seems like every time you turn around there is another strange word being used related to payments. Remember when it used to just be a debit or credit card? Now it you hear about EMV (Europay, Mastercard and Visa), Chip and Pin, Chip and Signature and even tokens. I’ve struggled to write this blog…

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